❓ Frequently Asked Questions
Book King đ āļැāļą āļąිāļāļģ āļ āˇāļą āļ´්āļģāˇ්āļą āˇāˇ āļāˇාāļ§ āļ´ිāˇ ිāļුāļģු.
đ Booking & Payment
How do I make a booking?
āļāļļ āļැāļ¸āļි Property āļāļ āļෝāļģා "Book via WhatsApp" button āļāļ āˇāļģāˇා āļ āļ´āˇ āˇāļ¸්āļļāļą්āļ° āˇāļą්āļą. āļāˇේāļ් āļąැāļ්āļąāļ¸් Website āļāļේ Booking Form āļāļ fill āļāļģ booking request āļāļāļ් āļēොāļ¸ු āļāˇ āˇැāļ.
Is a 50% Advance Payment mandatory?
āļāˇ්. Booking āļāļ Confirm āļāļģ āļැāļąීāļ¸āļ§ 50% Advance Payment āļිāļģීāļ¸ āļ āļąිāˇාāļģ්āļē āˇේ. Advance Payment āļāļ verify āˇූ āļ´āˇු āļ´āļ¸āļĢāļ් āļāļļāļේ dates reserve āļāļģ Booking Confirmation āļāļ āļąිāļුāļ් āļāļģāļąු āļŊැāļļේ.
When will my booking be confirmed?
Payment Slip āļāļ āļŊැāļļී payment āļāļ verify āļāˇ āļ´āˇු, āˇාāļ¸ාāļą්āļēāļēෙāļą් āļ¸ිāļąිāļ්āļු āļිāˇිāļ´āļēāļ් āļāļුāˇ āļ āļāļļāļේ Booking Confirmation āļāļ WhatsApp āˇāļģāˇා āļāˇāļąු āļŊැāļļේ.
How will I receive my Booking Confirmation?
āˇිāļēāļŊුāļ¸ Booking Confirmations WhatsApp āˇāļģāˇා āļ´āļ¸āļĢāļ් āļēāˇāļąු āļŊැāļļේ. āļ āļąිāˇා WhatsApp message āļāļ āļāļģāļ්āˇා āļāļģ āļāļļා āļැāļąීāļ¸ āļāļļāļේ āˇāļāļීāļ¸ āˇේ.
Disappearing Messages (Message Timer) feature āļāļ enable āļāļģ āļිāļļේ āļąāļ¸්, confirmation message āļāļ āļ¸ැāļී āļēා āˇැāļි āļļැāˇිāļą් āļāļē disable āļāļģ āļāļļා āļැāļąීāļ¸ āļąිāļģ්āļ¯ේāˇ āļāļģāļąු āļŊැāļļේ.
Can I reserve dates without making the Advance Payment?
āļąැāˇැ. Advance Payment āļąොāļ¸ැāļිāˇ āļිāˇිāļ¯ු property āļāļāļ් āˇෝ dates reserve āļāļģ āļāļļාāļāļ āļąොāˇැāļ.
đ Changes, Cancellation & Refunds
Can I change my booking to another property after making the Advance Payment?
āļąැāˇැ. Advance Payment āļāļ āļāļ් property āļāļāļිāļą් āļāˇāļ් property āļāļāļāļ§ transfer āļිāļģීāļ¸ āˇෝ āˇෙāļąāˇ් āļිāļģීāļ¸ āˇිāļ¯ු āļāˇ āļąොāˇැāļ. Advance Payment āļිāļģීāļ¸āļ§ āļ´ෙāļģ āļāļļāļ§ āļ āˇāˇ්āļē property āļāļ āˇොāļŗිāļą් āļෝāļģා āļැāļąීāļ¸āļ§ āļ āļ´ි āļąිāļģ්āļ¯ේāˇ āļāļģāļ¸ු.
Can I cancel my booking and get a refund?
Booking āļāļ Confirm āļිāļģීāļ¸ෙāļą් āļ´āˇු āļෙāˇāļą āļŊāļ¯ 50% Advance Payment Strictly Non-Refundable āˇේ.
Booking āļāļ Confirm āˇූ āˇāˇාāļ¸ āļāļļāļේ dates reserve āļāļģ āˇෙāļąāļ් customers āˇāļŗāˇා unavailable āļāļģāļą āļļැāˇිāļą්, cancellation, no-show, late arrival āˇෝ personal reasons āļ¸āļ refund āļŊāļļාāļ¯ෙāļąු āļąොāļŊැāļļේ. āˇැāļŠි āˇිāˇ්āļāļģ āˇāļŗāˇා Cancellation & Refund Policy āļļāļŊāļą්āļą.
Can I change my booking dates?
Date Changes (Rescheduling) āˇāļŊāļා āļļāļŊāļąු āļŊāļļāļą්āļąේ Property Availability, Property Ownerāļේ Approval āˇāˇ Book Kingāļේ operational feasibility āļ¸āļ āļ´āļ¸āļĢි. Date Change āļāļāļ් āļŊāļļාāļ¯ෙāļą āļļāˇāļ§ 100% āˇāˇāļිāļ āļāˇ āļąොāˇැāļ.
Can I increase the Guest Count after confirming my booking?
Booking āļāļģāļą āļ āˇāˇ්āļŽාāˇේ āļŊāļļාāļ¯ෙāļą Guest Count āļāļ Final Guest Count āļŊෙāˇ āˇāļŊāļāļąු āļŊැāļļේ. Property Capacity āļāļ්āļ¸āˇāļą āļ āļ¸āļāļģ guests āˇāļŗāˇා Additional Charges āļ āļē āļāˇ āˇැāļි āļ āļāļģ, āˇāļ¸āˇāļģ properties āˇāļŊ āļ āļ¸āļāļģ guests āˇāļŗāˇා āļ āˇāˇāļģ āļąොāļŊැāļļිāļē āˇැāļ.
đĄ Stay Details
What are the standard Check-in & Check-out times?
āˇාāļ¸ාāļą්āļēāļēෙāļą්,
- Check-in: 2:00 PM
- Check-out: 11:00 AM
āļෙāˇේ āˇෙāļāļ්, āļ¸ෙāļ¸ āˇේāļŊාāˇāļą් Property āļāļ āļ āļąුāˇ āˇෙāļąāˇ් āˇිāļē āˇැāļි āļļැāˇිāļą් Booking Confirmation āļāļāļ§ āļ´ෙāļģ WhatsApp āˇāļģāˇා āļāˇāˇුāļģු āļāļģāļāļą්āļą.
Do you have properties for Couples, Families and Large Groups?
āļāˇ්. āļ āļ´ āˇāļුāˇ,
- đ Couple Cabanas
- đ¨đŠđ§ Family Cottages
- đĄ Private Villas
- đ˛ Luxury Cottages
- đĨ Group Villas (12–15+ Guests)
āļāļුāˇ ු āˇිāˇිāļ° Budget āˇāˇ Group Size āˇāļŊāļ§ āļැāļŊāļ´ෙāļą accommodation options āļāļ.
How can I contact Book King?
āļāļąෑāļ¸ booking inquiry āļāļāļ්, recommendation āļāļāļ් āˇෝ assistance āļāļāļ් āˇāļŗāˇා WhatsApp āˇāļģāˇා āļ āļ´āˇ āˇāļ¸්āļļāļą්āļ° āļāļģāļāļą්āļą.
đą WhatsApp: +94 76 295 7774
đŦ Still Have Questions?
āļāļļāļේ āļ´්āļģāˇ්āļąāļēāļ§ āļ¸ෙāˇි āļ´ිāˇ ිāļුāļģāļ් āļąොāļ¸ැāļි āļąāļ¸්, Book King đ Team āˇāļුāļ§ිāļą් āļāļļāļ§ āˇāˇාāļē āˇීāļ¸āļ§ āˇූāļ¯ාāļąāļ¸්.
đą WhatsApp: +94 76 295 7774